Shipping Policy

1. At Indiehaat, we take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE.
2. Because each craftsman and artisan’s process is unique, shipping times may vary. Delivery time ranges from 7-15 days, varying due to weaving and making times that differ among artisans.
3. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
4. Address change will be accepted only if order has not been shipped. We will share with you your package tracking information post the package is shipped.

Cancellations

Cancellation requests will be accepted strictly within 24 hours of placing the order only.

NOTE FOR RETURN & EXCHANGE :

• The items should be unused and unwashed for hygiene reasons.
• The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
• Customized products cannot be returned or exchanged.
• Return/Exchange request that are not raised within 2 days of receiving the product would not be accepted.
• The product would be picked in 5-7 days after the return or exchange request is approved.
• Products bought during sale are non-refundable.
• Home Décor and Home Furnishing products cannot be returned or exchanged.

Return Policy

In the odd case that you do not love your Indiehaat products, here is our policy on returns:

• Raise your return request within 2 days of receiving the shipment through an email on indiehaat.handmade@indiehaat.com or on WhatsApp 7204087363 / 8431848384.
• The product opening videos are must for any return request. In the unlikely event that your merchandise arrives damaged, or you get a wrong product you should send us a photo of the damaged product within 48 hours of receiving your order. As the products are made to order returns are only eligible in case of damaged products or wrong product delivery.
• The shipping charges for sending the products back has to be borne by the customer.
• Once we have received the products a quality check would be done by our team.
• The amount refunded to you would be only for the products not the shipping charges.
• In case we do not have pick up service available at your location, you would have to self ship the product.

Refund Policy

• Once your return has been authorized, we’d be happy to process your refund. You can choose to receive the refund:
• • In the form of store credit where you can buy an item of up to 10% more price with the same amount and there is no expiry date to credit. After all, we would like to correct the mistake where we have gone wrong.
  • However, if you’d like to receive the amount back to the same payment mode that you used to place this order or any other mode you wish (Wallet / Bank Transfer), we will initiate the refund after we receive the item, and it has gone through the necessary quality checks.
• We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Indiehaat customer care team at indiehaat.handmade@indiehaat.com or on WhatsApp 7204087363 / 8431848384.
• All returns are subject to the discretion of IndieHaat. But we’re a friendly bunch.

Exchange Policy

• Raise an exchange request within 2 days of receiving the product. Once we have it with us, we will ship the replacement product to you within 5-7 working days. You can raise your exchange request
  • Through website by logging in your account. You will receive an approval mail from us within 48 hours if the request is accepted.
  • Through Whatsapp on 8431848384 / 7204087363 or by clicking whatsapp icon on website.
  • Through email on indiehaat.handmade@indiehaat.com
• Please make sure that the original packing is intact when the product is picked up.
• No return and exchange request would be accepted if the return/exchange request is raised after 2 days of receiving the shipment. In case of exceptional cases please write to us at indiehaat.handmade@indiehaat.com
• You would be notified by us, once we receive your shipment.
• In case we do not have pick up service available at your location, you would have to self-ship the product.
• Exchange would not be accepted if the product was customized for you.
• If you want to exchange the product you ordered for with another product of higher amount, the balance needs to be paid by the customer. If you want to exchange your product with another product of lower amount, the balance amount will be in form of credit with us and you can encash it anytime later.
• Products bought during sale are non-refundable.
• The reverse shipping charges and forward shipping charges would be borne by the customer which will be charged on actuals.