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TERMS & CONDITIONS

The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to Indiehaat and the terms “Visitor” ”User” refer to the users. This section states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.

USE OF CONTENT

All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited. You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission. The Photographs published on the website are sourced from our vendor partners and any claim arising out of usage will lie with respective vendors.

ACCEPTABLE WEBSITE USE

(A) Security Rules Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation,(1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or

(C) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

INDEMNITY

The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of indiehaat.com or their breach of the terms.

LIABILITY

User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages. User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent. User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.

DISCLAIMER OF CONSEQUENTIAL DAMAGES

In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

FAQs

How can I make a payment?

Currently we accept:

  • Cash On Delivery
  • Net banking through all leading banks
  • All leading Credit and Debit cards including but not limited to Visa, MasterCard, Maestro and American Express
  • All leading wallets and UPI including but not limited to Phone Pe, Paytm, Google Pay and Mobi Kwik
  • Buy now pay later EMI options through selected partners
Do you accept Debit/Credit cards?

We do accept debit/credit cards if your bank permits online transaction. You can choose to use any leading Credit or Debit cards.

When will the delivery be done?

We work with all leading courier service providers including but not limited to Delhivery, Xpressbees, Bluedart, DTDC, Ekart, Shadowfax etc. Our courier partners will be able to deliver the shipment to you between Monday through Sunday excluding prominent festive holidays from 9am to 9pm. Most of our merchandise is handmade to order so some items may take 2 to 5 days to get shipped as specified in respective product descriptions. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

Can we change the shipment address?

Address change will be accepted only if order has not been shipped. We ask for order confirmation message through WhatsApp and calls post placing the order and you can intimate any change in shipping address that time. Post that you can call / write to us for any change in shipping address.

How can I track my order?

We will share with you; your package tracking information post the package is shipped. Automated messages are sent through WhatsApp on your mobile number with tracking information. In case you are not able to get the tracking information, you can call / write to us, and we will provide you the tracking information as soon as possible.

Will there be change in delivery time for COD order?
  • There may be a delay in delivery of COD orders since the courier will need to coordinate with you to deliver the items as per your convenient time.
  • You shall be timely informed by the courier, on the progress of the delivery of your order.
How can I cancel my order?
  • Cancellation requests will be accepted strictly within 24 hours of placing the order only.
  • If the cancellation needs to be done after 2-3 days of order placement, then please reach out to us at indiehaat.handmade@indiehaat.com or call us at 7204087363.
What are the shipping charges?

Shipping within India is FREE for all orders allover India. For International orders, shipping is charged on actuals

How can I return a product?

Product returns are subjected to terms and conditions. Please refer to our returns policy for details.

Special instructions for seller

What are you looking for?

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