Frequently Asked Questions
FAQs
How can I make a payment?
Currently we accept:
- Cash On Delivery
- Net banking through all leading banks
- All leading Credit and Debit cards including but not limited to Visa, MasterCard, Maestro and American Express
- All leading wallets and UPI including but not limited to Phone Pe, Paytm, Google Pay and Mobi Kwik
- Buy now pay later EMI options through selected partners
Do you accept Debit/Credit cards?
We do accept debit/credit cards if your bank permits online transaction. You can choose to use any leading Credit or Debit cards.
When will the delivery be done?
We work with all leading courier service providers including but not limited to Delhivery, Xpressbees, Bluedart, DTDC, Ekart, Shadowfax etc. Our courier partners will be able to deliver the shipment to you between Monday through Sunday excluding prominent festive holidays from 9am to 9pm. Most of our merchandise is handmade to order so some items may take 2 to 5 days to get shipped as specified in respective product descriptions. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
Can we change the shipment address?
Address change will be accepted only if order has not been shipped. We ask for order confirmation message through WhatsApp and calls post placing the order and you can intimate any change in shipping address that time. Post that you can call / write to us for any change in shipping address.
How can I track my order?
We will share with you; your package tracking information post the package is shipped. Automated messages are sent through WhatsApp on your mobile number with tracking information. In case you are not able to get the tracking information, you can call / write to us, and we will provide you the tracking information as soon as possible.
Will there be change in delivery time for COD order?
- There may be a delay in delivery of COD orders since the courier will need to coordinate with you to deliver the items as per your convenient time.
- You shall be timely informed by the courier, on the progress of the delivery of your order.
How can I cancel my order?
- Cancellation requests will be accepted strictly within 24 hours of placing the order only.
- If the cancellation needs to be done after 2-3 days of order placement, then please reach out to us at indiehaat.handmade@indiehaat.com or call us at 7204087363.
What are the shipping charges?
Shipping within India is FREE for all orders allover India.
How can I return a product?
Product returns are subjected to terms and conditions. Please refer to our returns policy for details.